Lana Store

سياسة الاستبدال والاسترجاع

Due to the nature of the products and the sensitivity of selling them from person to person, exchange or return is not allowed if the order has reached the customer. An order can only be returned or modified if it has not left the store for the shipping company, and the order status must be (being processed or under review). If you receive a damaged product, please contact customer service and provide us with the details of the problem, and the customer will be compensated in an appropriate way. Please note that order processing takes from 2-7 days, after which it is shipped. For inquiries, please contact customer service.
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